![]() ![]() ![]() Explains functionality of the portal and sends electronic invitations to patients for access and establishment of their connection. ![]() Provides in-person marketing for Billings Clinic's patient portal.May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols. Schedules and coordinates appointments in a manner that meets the patient's needs and each individual provider's scheduling protocols for the various appointment types, lengths of appointments and any pre-appointment requirements.Coordinates with patients, internal and external providers, nursing staff to ensure Medicaid Passport authorizations are obtained and entered.Validates insurance(s) using IntelliSource and analyzes electronic responses ensuring appropriate set-ups, which may be dependent upon State where services are to be rendered.Competently and courteously educates patients about various forms that may require their signature.Responsible for initiating the revenue cycle for timely billing and possible insurance follow up. Using best practices in customer service by greeting patients, identifying and entering accurate patient specific information to include demographics, guarantor information, subscriber and insurance information.Responsible for patients' and guests first impressions of Billings Clinic and clinical departments.Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Meets all mandatory organizational and departmental requirements. Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations.Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle. Included are appropriate demographic and insurance information, scheduling appointments, collection of co-payments and self-pay deposits and posting payments into the billing system. Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical, patient financial services, regulatory and meaningful use. Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic. ![]()
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